Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Saying Lou and Jess are at the top of their game is a significant understatement. They have impressed me at every turn. Their knowledge is extensive and is the real deal. Lou was able to diagnose a furnace issue over a phone call based on my description - other providers serviced the unit 3 times and never identified the root cause.
They know their trade well.
They know their business well.
Their communication is AMAZING.
They are VERY responsive to any call, and also have emergency response if you're in a pickle.
And their customer service will exceed your expectation (It did for me).
I cannot say enough. They are both friendly, professional, have great memories, documentation, process and skilled employees. Pricing is extremely fair (especially because if you engage Safeway, your problem will be fixed on the first go), quickly and efficiently. Their annual maintenance plan is a no-brainer in terms of value. Do yourself a favor, and call these guys. You will not be disappointed.